At Srinaga Foods, your satisfaction is our priority. We take great care in preparing, packing, and delivering our homemade-style products with love and quality. If for any reason you’re not fully satisfied with your purchase, we’re here to help.
Due to the perishable and consumable nature of most of our products (like spices, pickles, vadiyalu, oils, etc.), we do not accept returns unless:
The product was damaged during delivery
You received the wrong item
The product is expired or not fit for consumption at the time of delivery
To be eligible for a return:
You must contact us within 2 days of delivery
The item must be unused, unopened, and in its original packaging
Proof of purchase (order number or receipt) is required
Photos of the damaged or incorrect item must be shared via email or WhatsApp
To be eligible for a return:
You must contact us within 2 days of delivery
The item must be unused, unopened, and in its original packaging
Proof of purchase (order number or receipt) is required
Photos of the damaged or incorrect item must be shared via email or WhatsApp
If the item is eligible, we may offer:
A replacement shipment free of charge
A coupon or store credit for future purchases
Opened or partially used food products
Items returned without prior notice
Products damaged due to customer misuse or improper storage
Customized combo packs or discounted items (unless damaged or defective)
📧 Email: [Email]
📱 WhatsApp: [Number]
📞 Phone: [Number]
Include your order number, clear photos (if applicable), and a brief explanation of the issue.